ShapeXpert is an online provider of innovative compression garments. Shipping is handled by external suppliers, who are also responsible for the correct payment of VAT in accordance with the postal and courier regulations.
The agreement is concluded as soon as the payment has been successfully completed and you have received from us a order confirmation by email have received.
We reserve the right to refuse orders in cases of abuse or incorrect information.
All prices include VAT, which is paid directly by our suppliers in accordance with applicable regulations.
ShapeXpert is not subject to VAT in this context.
Note: In some cases, import duties or additional customs fees may be charged by local authorities. These costs are the responsibility of the customer. ShapeXpert is not liable for this.
Payment is made using the payment methods offered during checkout. An order will only be processed after successful receipt of payment.
We strive to deliver orders within 1 to 2 business days to be processed. The average delivery time is 5 to 7 working daysThe shipment is handled by our logistics partners.
No shipments will be made on official public holidays. ShapeXpert is not liable for delays caused by parcel services or customs inspections.
According to the European Consumer Directive, you have the right to cancel your order within 14 days after receipt without giving any reason for cancellation.
Please contact us for this via: info@shapexpert.eu for return instructions.
Returns are only possible if the product unused and in the original packaging will be returned. The return shipping costs are the responsibility of the customer, unless otherwise agreed.
Upon receipt and inspection of the return shipment, the purchase amount will be refunded within 14 days refunded.
ShapeXpert is not liable for indirect damage, consequential damage, or delays beyond our control, particularly due to customs inspections or transportation issues. Of course, we always provide an appropriate solution for damaged or incorrectly delivered products.
For questions, complaints, or requests, you can reach us at: info@shapexpert.eu
We strive to respond on weekdays within 24 hours to respond.
ShapeXpert reserves the right to amend these general terms and conditions at any time. The most current version is always available on our website.